Goldswarm Privacy Policy

Goldswarm Privacy Policy

Last updated: 31 October 2024

Introduction

Welcome to Goldswarm ("we," "us," or "our"), a brand operated by Apapa LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.goldswarm.com, use our services, or interact with us in any way. At Goldswarm, we are committed to maintaining the trust and confidence of our customers by ensuring transparency, security, and integrity in our data handling practices. Our goal is to provide clear information about the types of personal information we collect and how we use and share this information.

Please take a moment to read this policy to understand our practices regarding your personal information. If you have any questions or concerns regarding this Privacy Policy, please contact us at: Apapa, LLC dba Goldswarm, Delaware Corporation Trust Centre, 1209 Orange Street, Wilmington, DE 19801, support@goldswarm.com, 1-888-806-3151.

By using our website or services, you consent to the practices described in this Privacy Policy.

How Do We Collect Your Information

Sources of Personal Information: We collect or obtain personal information from and about you from the following sources:

  • Information you provide to us: We collect personal information when you provide it to us (e.g., when you register an account with us; where you contact us via email or telephone, or by any other mean).
  • Third party information: We collect or obtain personal information from third parties who provide it to us. For example, we collect and use personal information from Facebook, Google if you use your account to log in to this App.
  • Information gathered automatically when a user visits our website: We collect personal information such as IP addresses, browser types, and browsing activity (e.g., cookies or web beacons).
  • Information obtained from third-party partners: We collect personal information from partners such as marketing service providers or social media platforms.
  • Data collected when user makes a purchase on our site: We collect personal information including payment details and shipping information.
  • Information collected based on user interaction with our services: We collect personal information including website usage, product preferences, and communications with customer support.
  • Personal information that is publicly available: We collect personal information from sources such as social media profiles or public records.

We may also create personal information about you in certain circumstances, such as records of your interactions with us, and details of your past interactions with us. We may also combine personal information from our site or services.

Personal Information We Collect

At Goldswarm.com, we collect information to provide you with a seamless shopping experience, improve our services, and communicate effectively with you. Goldswarm does not collect sensitive personal information

When you make a purchase on our site, we collect personal information necessary to complete your transaction and fulfill your order. This includes:

  • Contact Information: Your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment details such as credit card numbers are collected and processed securely through third-party payment processors. Presently, we engage with [Enter Payment Processor]. Goldswarm.com does not store your full payment information; however, we may retain transaction details for record-keeping purposes. Please refer to the privacy policies of these payment processors for more information on how they handle your data.
  • Account Information: If you create an account, we collect your username and password.
  • IP Address and Device Identifiers:  This type of information is typically collected via website analytics tools (e.g., cookies or tracking pixels) to track visits, page views, and overall site traffic.
  • Demographic Data: Goldswarm may collect demographic data like gender, age, and location, either directly from users or via cookies and social media analytics (though this may often be aggregated).

Additionally, if you sign up to receive emails from us, we collect your email address to send you promotional and informational content.

Non-Personally Identifiable Information Collected

We also collect non-personally identifiable information to help us improve our website and services. This includes:

  • Analytics Data: General information collected through analytics tools, such as browser type, IP address, device information, and other aggregate user behavior, which helps us understand how visitors interact with our site.
  • Usage Data: Certain details regarding your access to and use of the website and services, including traffic data, location data, logs, communication data and the resources that you access and use on or through the website or service.
  • Cookies, Pixels and Tracking Technologies: Data collected through cookies, pixels, web beacons and other tracking technologies stored on your device to enhance your browsing experience and gather usage statistics. This may include anonymous identifiers to track browsing patterns and preferences. In addition, certain cookies may be stored on your machine by third parties when you use our Sites. We have no control over these cookies or how the third parties use them. These cookies allow third parties to provide us with a service, for example, analytics about the effectiveness of our marketing activities and user behavior. In particular, you may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout  or downloading the Google Analytics Opt-out Browser Add-on.
  • Advertising Data: Information gathered through advertising pixels and other digital marketing tools to deliver targeted advertisements and measure the effectiveness of our marketing campaigns without identifying individual users. You may opt-out of targeted advertising utilizing the Digital Advertising Alliance (“DAA”) AdChoices Program at optout.aboutads.info. For more information on the DAA AdChoices Program at visit www.youradchoices.com. In addition, the Network Advertising Initiative (“NAI”) has developed a tool that allows consumers to opt out of certain Tailored Advertising delivered by NAI members’ advertising networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see https://optout.networkadvertising.org/.

Use of Information

At Goldswarm.com, we use the information we collect for various purposes to provide you with an excellent shopping experience and to improve our services. The ways we use your information include:

  1. Processing Transactions: We use your personal information to process your orders, handle payments through [Payment Processor], arrange for shipping via ShipBob, and provide order confirmations and receipts.
  2. Customer Service: Your contact information allows us to communicate with you about your orders, respond to your inquiries, and provide customer support.
  3. Account Management: If you create an account, we use your account information to manage your profile, provide access to your order history, and facilitate a personalized shopping experience.
  4. Marketing Communications: With your consent, we use your email address to send you promotional offers, newsletters, and updates about new products and services. You can opt-out of these communications at any time by following the unsubscribe instructions included in the emails.
  5. Website Improvement: We use non-personally identifiable information collected through analytics tools like Google Analytics to understand how visitors use our website. This helps us improve site functionality, design, and user experience.
  6. Personalization: Information from cookies and tracking technologies allows us to customize your browsing experience, remember your preferences, and show you products that may interest you.
  7. Advertising: We use advertising data collected through pixels and other digital marketing tools to deliver targeted ads and measure the effectiveness of our advertising campaigns. This helps us reach potential customers who may be interested in our products.
  8. Security and Fraud Prevention: We use your information to protect our site and customers from fraud, unauthorized transactions, and other illegal activities. This includes verifying your identity when you make a purchase.
  9. Legal Obligations: Comply with our legal and regulatory obligations under applicable law, and manage legal claims

Sharing of Information

At Goldswarm.com, we are committed to protecting your personal information. We share your information with certain third parties only as described below.

  1. Third-Party Processors and Service Providers: We share your personal information with third-party processors and service providers who assist us in operating our website, conducting our business, and servicing you. The services include:
    • Payment processing
    • Order fulfillment and logistics
    • Customer service

These companies have access to the necessary personal information to complete their tasks.

  1. Marketing Partners: We may share your information with third-party marketing partners to help us deliver targeted advertisements and promotional materials. This includes social media platforms and advertising networks that use pixels and other tracking technologies to collect information about your online activity for use in sending you targeted advertisements.
  2. Business Transfers: In the event of a merger, acquisition, financing, bankruptcy,  sale of all or a portion of our assets, or other corporate transaction, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.
  3. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to:
    • Comply with a legal obligation
    • Protect and defend the rights or property of Goldswarm.com
    • Prevent or investigate possible wrongdoing in connection with our services
    • Protect the personal safety of users of our services or the public
    • Protect against legal liability
    • Any legal, regulatory, governmental, law enforcement authority, or court related to any civil or criminal inquiries, investigations or proceedings.
  4. Consent: We may also share your personal information with third parties in those instances where you have provided your consent to do so and where required.

Social Media Plugins

Goldswarm.com uses social media plugins which allow you to interact with us through your Facebook, Instagram, and other social media accounts, such as sharing content with others. When you visit our website, the operators of these social media plugins may place cookies, pixels or other tracking tools on your device, enabling them to recognize users who have previously visited our site. If you are logged into these social media sites while browsing our website, the plugins may allow those social media sites to receive information about your visit. The data collected via social media plugins is subject to the privacy policies of the respective social media platforms. We recommend that you review that third party’s privacy policy before interacting with its advertising, plugins or content.

Direct Marketing

We may use your personal information to contact you via email, telephone, text/SMS, direct mail, social media or other communication formats to provide you with information regarding our products or services that may be of interest to you. We may also use your personal information for the purposes of displaying content tailored to your use of the services. If you use our services, we may send or display information to you regarding our products or services, upcoming promotions and other information that may be of interest to you, including by using the contact details that you have provided to us, or any other appropriate means.

You may unsubscribe from our promotional email list at any time by simply clicking the “Unsubscribe” link at the bottom of our emails. This link will direct you to a page where you can confirm your unsubscription. Your request will be processed immediately, though please allow up to 48 hours for full system updates. If you wish to re-subscribe, you may do so through our website or by contacting customer support. Essential service-related emails will still be sent as needed. After you unsubscribe, we will not send you further promotional emails, but in some circumstances we will continue to contact you to the extent necessary for the purposes of providing the or services you have requested.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

Do Not Track

Most browsers can be set to send signals to third party websites requesting them not to track the user’s activities. At this time, we do not respond to “do not track” signals. Consequently, third parties may indeed track and collect information about your online activities over time while navigating to, from and on our online services, notwithstanding any “do not track” signals we may receive.

Children’s Privacy

Goldswarm.com does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@goldswarm.com.  

International Data Transfers

Goldswarm.com operates in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located. The data protection laws in the United States may differ from those of your country, but we take steps to ensure that your privacy is protected as described in this Privacy Policy. By using our services, you consent to the transfer of your information to our facilities in the United States and to those third parties with whom we share it as described in this policy.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes to this policy, we will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Company Name: APAPA, LLC dba Goldswarm
  • Address: Delaware Corporation Trust Centre, 1209 Orange Street, Wilmington, DE 19801
  • Email: Support@goldswarm.com
  • Phone Number: 1-888-806-3151