PRODUCT INFORMATION
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Goldswarm honey is meticulously sourced from the pristine montane forests of West Africa. Our small-scale, sustainable beekeeping practices result in a premium product that captures the unique biodiversity of the region.
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We collaborate with local beekeepers who follow organic, environmentally responsible practices. Our honey is harvested using traditional techniques that protect the bees and the natural ecosystems they thrive in. This ensures both the quality of the honey and the sustainability of the environment.
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Yes, our honey is raw and minimally processed to preserve its natural enzymes and beneficial properties.
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While our honey is not certified organic, it is harvested from wild, biodiverse regions where our beekeepers practice sustainable, organic methods. We avoid the use of synthetic materials or chemicals in our production process to maintain the purity and integrity of our honey.
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Our To Go Packets contain the same premium honey as our jars, but in portable, single-serve sachets. Designed for convenience, they're ideal for travel, workouts, office use, or on-the-go indulgence.
ORDERING AND SHIPPING
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Yes, we offer free shipping on all orders over $50 within the mainland U.S. For orders under $50 within the mainland U.S., a flat shipping rate of $5.95 applies. Shipping rates for Alaska, Hawaii, and Puerto Rico will be calculated at checkout.
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Currently, we ship only within the United States. We're exploring options for international shipping in the future.
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Orders typically ship within 2-3 business days and will arrive within 5-7 business days, depending on your location. You will receive a tracking number as soon as your order is shipped.
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You may cancel your order if it has not yet been processed by our facility. To request a cancellation, please send your name and order number to support@goldswarm.com, and we will let you know whether cancellation is possible.
STORAGE AND HANDLING
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We recommend storing your honey in a cool, dry place away from direct sunlight. Honey is naturally shelf-stable, but storing it properly will help preserve its flavor and quality. There’s no need to refrigerate it.
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Yes, like all pure, raw honey, Goldswarm honey may naturally crystallize over time. This is a sign of quality and purity. To return it to a liquid state, simply place the jar in warm water and stir gently.
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Honey has an exceptionally long shelf life due to its natural properties. Stored properly, your Goldswarm honey can last indefinitely, though we recommend consuming it within two years of the harvest date printed on the jar for the best flavor experience.
RETURNS AND CUSTOMER SUPPORT
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We stand behind the quality of our products. If you're unsatisfied for any reason, please contact us within 30 days of purchase for a full refund or replacement.
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For any inquiries or assistance, please reach out to our customer support team via our chat or email at support@goldswarm.com. We aim to respond within 24 hours.